FREQUENTLY ASKED QUESTIONS
GENERAL
- When was Lavio Zavetti established?
Our Illustrious history dated back over a hundred years ago to 1900 when our leather making tradition began in a Indian town called Kanpur/ Kolkata.
- Are the products sold at Lavio Zavetti.com genuine Lavio Zavetti products?
At Lavio Zavetti, we have an uncompromising commitment to provide you with the highest quality products. You can place order by writing us an email from official online catalogue, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.
- Where else can I buy Lavio Zavetti leather accessories?
In Asia Pacific, you can find us in Australia, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Vietnam and Hong Kong. We ship across the globe as we are B2B company.
- I need to repair a Lavio Zavetti leather product. Where should I go?
Our e-Customer Care Personnel are always ready to help.
You can reach us via email at info@laviozavetti.com
Kindly note that repair enquiries are for e-Shop purchases only.
In your email, kindly indicate the product together with a photograph of the item.
- What forms of online payment do you accept?
We accept a variety of online payment modes:
- Credit Card (Visa or MasterCard)
• Debit Card
• Online Banking
• Online Payment Portal/ 2c2p/stripe
- Is it safe to use my credit card to make my online purchases?
All online transactions are processed using payment gateways. This secure online payment gateway encrypts your banking details and provides a secure host environment for transactions to take place.
- I noticed the colours of items shown on my computer screen differ slightly from the actual products. Why is this so?
As different computer screens are calibrated differently, it is natural to see some variance in colours. To ensure that you would be satisfied with your purchases, our technical team will continue to make adjustments so that colours displayed across different brands of screens resemble as closely as possible to the original items.
- A few hours ago I contacted your online store via email. Why haven’t I received a reply?
Our e-Customer Care Personnel endeavour to respond to your query within 24 hours.
SHIPPING & DELIVERY
- Which countries do you ship to currently?
BraunBuffel.com ships to Singapore, Malaysia, Hong Kong, Japan, South Korea, Australia, New Zealand, Brunei, USA and Canada. More countries and locations will be included in the near future.
TECHNICAL QUESTIONS
- An error page appeared on my screen. What should I do?
You may have encountered a technical glitch. Please attach a screenshot of the page and email it along with a description to info@laviozavetti.com.
